GENERAL SALES TERMS AND CONDITIONS
Depending on the payment options linked to your customer account, you will have different payment methods to choose from.
- Direct online payment through PayPal
Net 30 days customer
- Online invoice payment through PayPal
- Payment by check
- Payment by bank transfer
- Payment by Visa or Mastercard by calling customer service
Past due invoices will incur a fee of 2% per month (24% per year). All delinquent accounts will be turned over to a collection agency at the customer’s expense.
TermsPayment terms for an active account are net 30 days from the invoice date. Shipping charges are not included in product pricing and are calculated when merchandise leaves our warehouse. Overdue accounts will be suspended until all invoices are paid in full. Thereafter, terms may change for payment by Visa or Mastercard.
PRICINGDue to constant changes in the cost of raw materials, our product pricing is subject to change without notice. However, we make every effort to maintain them as indicated on our pricing list.
CLAIMSOnce the order is released to the shipping company, Aquam Aquatic Specialist Inc. is no longer responsible for any damage or delays caused during shipping. It is therefore important to inspect your merchandise upon receipt. If there is visible damage to the packaging, make a note of it on the carrier’s delivery slip and take pictures for your claims.
If you have received damaged merchandise, please report it to the shipping company within 24 to 72 hours of receipt; the time frame varies by company. Keep the original packaging and contact Aquam Aquatic Specialists Inc. to inform us of the situation.