COLLECTION AND USAGE OF INFORMATION
- This data collection is carried out in the following cases:
- Creating a customer account on our website
- Purchasing, ordering, returning or exchanging items
- Subscribing to our newsletter to receive our commercial communications
- Participating in one of our contests, or responding to a survey
- Writing online opinions or comments about articles
- Making requests to the customer service by e-mail or through our chat service.
In order to take advantage of certain features on our website, your customer account must first be activated by customer service. To do so, we ask you to provide your first name, last name, job title, e-mail address and telephone number so that we can offer you access to all the site’s features and in order to place an order online. Follow this link to view the steps required to activate your customer account.
When you order on Aquam.com, we collect your billing and shipping address, phone number, and e-mail address so that we can deliver the products ordered and communicate promptly concerning any requests you may have.
EXCHANGES AND RETURNS
To process returns or exchanges of purchased products, we may ask you to provide your name, address and telephone number. We collect this information in accordance with our loss prevention program, which includes helping us to detect and prevent fraud. With respect to returns of items that result in a refund to your debit or credit card, we will ask you to provide your debit or credit card information in order to facilitate processing the refund.
When you send a comment or question to customer service by e-mail or via the chat service, we may collect personal information such as your name, mailing address or e-mail address and/or telephone number in order to be able to respond to your requests. Additional information may be requested as needed.
By subscribing to our mailing list to receive newsletters, catalogues, or other commercial communications by e-mail or postal mail, we may collect personal information such as your first name, last name, e-mail address and/or mailing address (depending on the delivery method) as well as information about your interests, in order to provide you with the requested service.
CONTESTS, PROMOTIONS AND SURVEYS
To enter a contest, take advantage of certain promotional offers or respond to one of our surveys, we may collect your name, address, telephone number and e-mail address. We use this information to manage your participation in the contest or promotion, and for survey purposes, to understand our customers and to improve our product and service offerings. When you register or participate in a contest, promotion or survey, you will be asked for your permission to receive marketing communications from Aquam or our partners. You may decide at any time to stop receiving these communications by contacting customer service.
COMMUNICATION OF INFORMATION
Unless otherwise specified, we will not disclose, rent, exchange, sell or transfer your personal information to third parties without first obtaining your consent.
We may disclose your personal information to third-party companies that we use to provide various services such as website hosting, payment processing, order fulfillment, e-mail transmission, contest organization and promotional campaign analysis. These service providers are bound by nondisclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not permitted to use or disclose personal information for any purpose other than to perform services on our behalf or as otherwise required by applicable law.
We and our service providers will be compelled to disclose your personal information in response to a search warrant or a valid legal investigation or order, or to respond to an investigative body in the event of a breach of an agreement or violation of a law, or other circumstances prescribed by applicable law.
SALE OF THE BUSINESS
We may disclose information about you in connection with a merger or sale (including disclosure in bankruptcy or insolvency proceedings) in which Aquam is involved in whole or in part or in connection with a reorganization or share acquisition or other corporate change of control. Such information may then be considered an asset.
We collect the IP addresses of all visitors to our website including related information such as the browser and operating system used, the time spent on the website, and the domain name of the website from which our site was accessed. We collect this information in order to analyze and evaluate your user experience and accordingly improve it.
COOKIES AND TRACKING PIXELS
ACCOUNT DELETION AND CANCELLING A SUBSCRIPTION
If you wish to delete your customer account, please make an electronic request: email@example.com. If you no longer wish to receive e-mails from us, you can unsubscribe using the “Unsubscribe” link at the bottom of the e-mails you receive. You can also contact customer service. A delay of 10 business days is required for your request to take effect.
SECURITY OF PERSONAL DATA
We take the protection and security of your data very seriously. We implement all necessary measures for the protection of your personal data and strengthen these measures if necessary.
In order to provide you with an increased level of security, online access to certain personal information may be password-protected with a password of your choice. We strongly recommend that you do not share your password with anyone. Aquam will never ask you for your password or payment information in an unsolicited communication.
During the payment of your order your banking data is fully encrypted and protected by the PayPal payment system. This means that your bank details are never stored on the Aquam.com website, they are directly transmitted to the bank and payment service used. In addition, our website uses the SSL (Secured Socket Layer) security standard when placing your order.