Available exclusively to North American institutional customers, Aquam now offers a simple and efficient solution to place orders online after opening a customer account. Many features are now available to enhance the shopping experience.

Please note that any residential customers, or customers who do not meet our institutional eligibility requirements will be redirected to our consumer website All Tides.

Eligible Customers:
  • Municipal pool managers
  • Beaches, camps or campgrounds managers
  • Military bases, YMCAs and swim schools managers
  • Resale store managers


To activate your customer account on simply send an email to Customer Service at with the following information:

Email subject: Customer account creation

  • First and last name
  • Your job function within the institution
  • Are you already an Aquam customer?
  • Will you be the only person authorized to place online orders for your institution?
  • Would you like to create access for other members of your institution?
  • The name of your institution, company or club
  • Email address
  • Phone number where we can contact you
  • Billing address
  • Delivery address

Open template in my emails >

To set up a customer account, you can also call our customer service department at 1-800-935-4878.

Your request will be processed by our team within a reasonable amount of time. Following account activation, you will receive a confirmation email prompting you to reset your default password.

This will complete the activation of your account! You will then be able to access your customer space and place orders online.

Our customer service is available at all times to answer your questions. You can contact them by email at or by phone at 1 800 935-4878.


  • Quickly place your orders online
  • View your current orders and quotes
  • View, download and pay your bills online
  • Review your transaction history
  • Create sub-accounts for in-house teams
  • Create and save order templates
  • Quickly find all the information about our products
  • Download our different catalogues
  • Easily access our customer service with the online chat feature
  • Find all the latest news, special offers and clearance products